Cornflakes saga

When going to have a bowl of cornflakes i found a foreign object in  them so decided to make a complaint and got this reply.
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Hello Mark

Thank you for letting us know that you found an unknown object in your cereal. We are sorry about this and appreciate the opportunity to make it right.

Hoping to restore your faith in us I’ll send you some vouchers which should arrive with you shortly. You can replace the cereal or try one of our other foods.

When we receive a report such as yours, we prefer to retrieve the sample so that we can determine how it may have occurred and work with our quality and manufacturing teams to take any necessary corrective action.

I will also enclose a pre-paid envelope for you to return the sample, the pack and remaining product.

Please do not alter the sample or product in any way, such as wrapping in paper towel or taping to paper, as this hinders our examination of the item. To assist you in returning the sample to us please use the enclosed clear bag.

In the absence of the product concerned, together with the packet which would have provided the line number, time and date of manufacture I am unable to carry out a thorough investigation.

Thank you again for contacting us, we really appreciate the time you have taken to let us know about your experience.

If you have further information you would like to provide, please click here.

Please do not use your “reply” button to respond to this e-mail.   Replies to this message are routed to an unmonitored mailbox.

Yours sincerely

Svetlana Pushkova
Consumer Affairs Representative

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