Citizen Advice ,WHAT A DAY.

Recently i had to visit my local citizen advice centre about my new p.i.p claim as no longer able o get low rate d.l.a . I  had to use a lift to access room then ring a bell then wait at least 10 minutes over appointment time and then discussed situation with the volunteer .Then the volunteer disappeared for ages to discuss case with other ,have to make a preappeal to get appeal and the journey begins again  as  this will e my third time i have lost d.l.a and had to fight to get back i could scream.