Wednesday, 23 December 2020

PATIENTS RIGHTS

 

  • To receive NHS services free of charge
  • Not be discriminated against
  • Be treated with professional standards by qualified and experienced staff
  • Expect NHS organisations to monitor and try to improve continuously the quality of their services
  • Be treated with dignity and respect
  • Accept or refuse treatment and only be physically examined with consent
  • Be given information about any test and treatment options open to you, what they involve and their risks and benefits
  • Have access to your own records
  • Privacy and confidentiality
  • Have any complaint acknowledged within three days and properly investigated
  • Compensation if harmed by negligent treatment

Some of our key pledges to patients are to:

  • Ensure that any transfer between services is as smooth as possible and you are fully involved
  • Provide a clean and safe environment
  • Share with you any letters sent between clinicians about you
  • Treat you with courtesy and give support in the handling of any complaint and ensure it has no effect on any future treatment
  • Identify, acknowledge and learn from mistakes, complaints and claims

Some of your responsibilities are to:

  • Treat NHS staff and other patients with respect
  • Keep appointments or cancel within a reasonable time
  • Give positive or negative feedback about your experiences and the treatment and care you receive
  • THE RIGHT TO TREATMENT AND THE RIGHT TO REFUSE TREATMENT

    Lloyd I. Sederer, M.D.
    Adjunct Professor, Columbia/Mailman School of Public Health
    Medical Editor for Mental Health, Huffington Post/AOL

    All patients have both a right to treatment and a right to refuse treatment. These rights sometimes become the centerpiece of debate and dispute for people who are hospitalized with an acute psychiatric illness.

    The Right to Treatmentsederer

    There is a long legal history on the right to treatment. Much of the law derives from court cases in the previous century involving people who were admitted to state psychiatric hospitals where they languished without proper treatment, sometimes for many years. Laws compelling a right-to-treatment law developed and became instrumental to the quality-controlled public psychiatric hospitals that exist today. In fact, in order for public psychiatric hospitals to receive Medicare and Medicaid (and other third-party) payment, they must obtain the same national certification as academic medical centers and local community hospitals. For patients and families, this means that a person admitted to a public psychiatric hospital has a right to receive—and should receive—the standard of care delivered in any accredited psychiatric setting.

    The Right to Refuse Treatment

    It may seem odd that a person can be involuntarily admitted, or “committed,” to a hospital and then refuse treatment. But the right to refuse treatment is also fundamental to the legal requirements for psychiatric treatment.

    Someone who enters a hospital voluntarily and shows no imminent risk of danger to self or others may express the right to refuse treatment by stating he or she wants to leave the hospital. But a person admitted involuntarily, due to danger to self or others, cannot leave, at least not right away. However, despite having the authority to keep the patient in the hospital, the professional staff cannot treat the person against his or her will, except by court order.

    The concept of a right to refuse treatment was built on basic rights to privacy, equal protection under the law, and due process. In other words, involuntarily hospitalized patients still have a right to decide what happens to their bodies.

    Unfortunately, the right to refuse treatment can, and does, result in some patients being locked up in a hospital where doctors then cannot proceed with treatment. What’s worse, and deeply ironic, is that insurance companies may refuse to pay, stating there is “no active treatment.” This state of financial affairs, by and large, does not happen in state psychiatric hospitals, which represent the true safety net of services for people with serious and persistent mental illnesses, because these hospitals are not wholly dependent on insurance payment and cannot refuse to treat someone who cannot pay.

    Exceptions to the Rule

    There are exceptions to a patient’s right to refuse treatment. In an emergency, all bets are off. A doctor may provide involuntary treatment, usually a medication given by injection or by mouth, but only to control the emergency—which, again, is defined as “an imminent danger to self or others.” Whatever treatment is provided in an emergency cannot be continued after the immediate danger has passed, unless the patient agrees and gives informed consent. Clinicians cannot continue the medication, even if it could prevent another emergency situation; the patient has the right to decide whether to continue or not.

    For involuntary treatment (treatment without consent) to be delivered outside of an acute emergency, the doctor and hospital must petition a court to order it. Laws vary from state to state and, of course, no two judges are alike.

    Generally, judges rule in favor of well-prepared doctors and hospitals that show that

    1. the treatment is necessary for safety and recovery;
    2. all efforts at voluntary treatment were exhausted;
    3. family and others were engaged to help persuade the patient to accept care (and were not successful); and
    4. the benefits of treatment are likely to outweigh its risks.

    Inpatient stays often last several weeks (or months) longer if court-ordered treatment is required. Notably, as clinicians have seen, once a court order is obtained, almost all patients comply with treatment within a day or so, and then, hopefully, proceed to respond to treatment.

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